| Customer Service and
Sales Training
Communicating
Effectively
- when to use use various methods of communication
- using the written word and social media marketing to market
your business
- provide outstanding service leads to more referrals and
business
Customer
Service
- service excellence, do more than what is
expected
- how other departments factor into servicing customers, and
repeat business
Sales
- lead generation strategies
- how to qualify a lead, and build rapport
- know when to follow-up and when to back off
- identifying key decision makers
- request for proposals, RFP's
- negotiation, an integral part of doing business
- preliminary steps before closing the deal
- asking for referrals
To implement and effective sales and marketing program, we will
also discuss with you the importance of integrating
an effective customer service and sales training program.
Many studies have determined that investing in customer
service and sales training programs leads to higher customer
service satisfaction and retention levels, increased sales and
revenue.
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